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Go to the shop#Frequently asked questions
What payment methods do you accept?
We accept multiple secure payment options including Cash on Delivery (COD) nationwide, bank transfers, credit/debit cards, and digital wallets like Easypaisa and JazzCash. All transactions are processed through secure gateways to protect your information.
How can I return or exchange a product?
If you’re not fully satisfied with your purchase, you can request a return or exchange within 7 days of delivery. Products must be unused, undamaged, and in their original packaging. Simply contact our support team via WhatsApp or email (support@podus.pk) to initiate the process. Refunds or exchanges are processed within 5 business days after inspection.
How long does delivery take?
We deliver across Pakistan through reliable courier partners.
Karachi, Lahore, Islamabad: 2–4 business days
Other cities: 3–6 business days
Remote areas: Up to 8 business days
Orders above PKR 5,000 qualify for free shipping.
Are all plants available year-round?
Product availability may vary based on the season and stock levels. While we strive to keep our collections updated, some plants may be temporarily unavailable. If a product is out of stock, we’ll notify you and may suggest a similar alternative.
How do you protect my personal information?
At Podus.pk, your privacy is our priority. We collect only essential details (like name, contact, and address) to process your orders. Payment details are handled securely through trusted gateways and are never stored on our servers. We do not sell or share your information with third parties, except when required by law.
